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Take a quick refresher on OS-HELP requirements to make sure your students are set for success. |
OS-HELP eligibility checks
A provider must not select a student for OS-HELP unless the provider is satisfied the student meets all the eligibility criteria in HESA Division 118. This guidance, and further detail on OS-HELP eligibility, are available from the Administrative Information for Providers guide on the Education website.
The department expects that providers make use of the tools available to them to check a student’s OS-HELP eligibility against all OS-HELP criteria before giving a student their OS-HELP funds:
- Providers can check student’s eligibility by asking for and reviewing student records
- Providers can confirm a student’s past OS-HELP loans either through myHELPbalance or through the TCSI Data Entry portal and via the HELP balance API endpoint.
Providers are required to report an OS-HELP loan packet to TCSI within 14 days of the E527: HELP debt incurral date. Where possible, it is also recommended that providers report the student loan early in the TCSI system to ensure any validations that are triggered by the loan record can be reviewed early.
Providers can contact TCSISupport@education.gov.au for more information about the system tools available to check a student’s OS-HELP eligibility.
OS-HELP loan caps
In addition to ensuring that students are eligible for OS-HELP, Section 9 of the Higher Education Support (OS-HELP) Guidelines 2023 states that providers must not, in a year, select students to receive OS-HELP assistance in excess of the OS-HELP loan cap as advised in writing to the provider by the Department.
Providers are expected to monitor their issued loans against their approved OS‑HELP loan caps at all stages of the OS-HELP student selection and funding process through their own internal systems and processes.
To assist providers, TCSI also has systemised controls in place to prevent over allocating loans after OS-HELP advances are approved. However, TCSI is a reporting system, and providers select students to receive OS‑HELP loans prior to entering those loans into TCSI.
OS-HELP loan cap communication
Three letters are sent by email to providers’ Vice-Chancellor or equivalent offices during the year, informing them of their loan caps and approved HELP payments. The initial determination for the following year is sent out in December. In April we perform another variation which is usually communicated in May. We perform a final variation for the year in October which is usually communicated in November.
Providers are able to request additional OS-HELP loans at any point during the year. Approval of the cap increase is subject to the written approval of the Minister’s delegate.
If you are unsure what your provider’s OS-HELP loan cap is, or wish to request an increase to your cap, please contact HELP.Policy@education.gov.au.
OS-HELP loan cap and timely reporting
As outlined above, Providers are required to report an OS-HELP loan packet to TCSI within 14 days of the E527: HELP debt incurral date.
From an OS-HELP cap perspective, timely reporting of OS-HELP loans ensures:
- Accurate loan data is available in April and October when the department assesses providers’ requests to change their OS-HELP loan caps and funding, and
- Providers are alerted early if they go over their loan cap or there is an issue with their loan cap in TCSI.