Can a Member request to join your PRODA organisation within PRODA?
No, a Member cannot request to join your organisation within PRODA. They must be added within PRODA.
What happens if a staff Member gets a message “Your user account does not have permission to access TCSI….”?
This means they have not been assigned the relevant attribute to access that part of the TCSI service. See ‘Identify which delegations you want to apply to a Member’
What happens if my Associate or Authorised Contact leaves the workplace?
If possible, it is best practice to have more than one Director for your PRODA organisation. Only another Director within PRODA can remove another Director within PRODA.
Can I have more than one Director for my PRODA organisation?
Yes, you can. However, the Director will need to request to join your PRODA organisation and not be added as a Member. If they are added as a Member, they will identified in PRODA as a Member and will not have the same authority. See “How to register” for more information.
What happens if a staff member leaves the workplace?
A Member can easily be removed from your PRODA organisation. The Director or a Member with the Owner-Access or Employee-Management attribute can remove a Member from your PRODA organisation. The steps are similar to adding a Member, except you select the Member first and then click “Remove this Member”.
What happens if a Director leaves the workplace?
A Director can only be removed from your PRODA Organisation by another Director. See “How to register”
Do I need to renew my staff access within PRODA for my Organisation?
A Member can only be added to your PRODA Organisation for a set period time. Their access to your PRODA Organisation will automatically expire. If it expires, they will no longer be able access the TCSI service through PRODA. The staff member can easily be removed and re-added before or after the expiry date. See “Setting up for TCSI” for further information.
My Student and Staff information are in two separate systems. Do I need two separate PRODA accounts?
You only need to register your organisation once in PRODA, and all reporting should be done through this organisation. You should consult with your SMS developer on how they will manage your PRODA details across multiple systems, as there is some flexibility in how this can be achieved.