What is PRODA and why do I have to use it?
PRODA is the authentication method selected for the TCSI service. It provides both government and your organisation assurance that the correct people have access to view and report data using TCSI services. See Provider Digital Access for more information.
My organisation will only be using the TCSI portal to submit data. Will we still need to use PRODA?
Yes, the TCSI portal will use PRODA as its authentication method. Anyone in your organisation that will be using the TCSI portal will need to have created their own individual PRODA account.
What is a “Director” in PRODA?
This is the term used within PRODA that represents the person with authority to commit the organisation to business dealings and should be the same person as the Associate or Authorised Contact.
What happens if my Associate or Authorised Contact leaves the workplace?
If possible, it is best practice to have more than one Director for your PRODA organisation. Only another Director within PRODA can remove another Director within PRODA.
Can I have more than one Director for my PRODA organisation?
Yes, you can. However, the Director will need to request to join your PRODA organisation and not be added as a Member. If they are added as a Member, they will identified in PRODA as a Member and will not have the same authority. See "How to register" for more information.
What happens if a Director leaves the workplace?
A Director can only be removed from your PRODA Organisation by another Director. See "How to register".
How many email addresses do I need?
Individuals will need their own unique email address. The Associates or Authorised Contacts will also need access to a second email address. This is referred to as the “Organisation’s Email Address” and cannot be the same as their unique email address. This may be a shared email address where many users may have access to it.
My Student and Staff information are in two separate systems. Do I need two separate PRODA accounts?
You only need to register your organisation once in PRODA, and all reporting should be done through this organisation. You should consult with your SMS developer on how they will manage your PRODA details across multiple systems, as there is some flexibility in how this can be achieved.
Who can I contact if I have issues with my PRODA registration?
If you have any questions or issues with PRODA, you can contact PRODA Support at 1800 700 199 (option 1) 8am to 5pm local time.
If you have any TCSI specific questions, please email TCSIsupport@education.gov.au.