TCSI August Newsletter 2025

The TCSI Newsletter helps to keep our Higher Education and VET Student Loans (VSL) providers up to date with the TCSI news. 
 
Click on the headings below to find out more:

For VSL and Higher Education Providers

Planned TCSI production outage
The TCSI system will be unavailable due to scheduled maintenance in the production environment.  

As communicated in the news alert sent out to all TCSI News Centre subscribers on 13 August 2025, the TCSI Update – 13 August 2025 and the TCSI Tracker, the TCSI system will be unavailable during the following period:

  • Start: 9:00 PM [AEST], Tuesday 2 September 2025
  • End: 6:00 PM [AEST], Friday 5 September 2025

During this time, the following services will be unavailable in production:

  • TCSI Data Entry portal
  • TCSI APIs (for providers using compatible student management software)
  • TCSI Analytics portal
  • myHELPbalance

We recommend planning ahead to avoid disruption to your activities.

myHELPbalance

During this period, myHELPbalance will not be available for students and providers to check available HELP balance information. 

It is important that providers encourage students to check their available HELP balance, before the planned outage.

If students have any concerns or questions, they can contact the HEenquiries@education.gov.au team. 

Track Progress and System Status

Updates during the outage and links to this notice will be posted to the TCSI Tracker on the TCSI Support website.

Support Available

Providers can ask questions and seek support by emailing TCSISupport@education.gov.au.

Providers can also view the recording of the TCSI August 2025 provider webinar which will be made available on the News Centre page soon, for an update on the upcoming planned outage. 

For Higher Education Providers only