TCSI Support
| Physical Address 50 Marcus Clarke St Canberra ACT 2601 | Postal Address GPO Box 9880 Canberra ACT 2601 Location Code: C50MA7 |
| TCSI subject matter description | Contact details |
|---|---|
| TCSI Support assists providers to accurately submit data to the Tertiary Collection of Student Information (TCSI) and works with providers to identify and resolve issues related to data submission. | TCSIsupport@education.gov.au |
Other contacts
VET contacts
| TCSI subject matter description | Contact details |
|---|---|
| eCAF System Enquiries relating to the online system students use to request a VET Student Loan and VET or DUAL (non table A and B) provider enquiries | VETStudentLoans@dewr.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) | VETStudentLoans@dewr.gov.au |
| Information for VET FEE‑HELP Students | www.dewr.gov.au/vet-student-loans/vet-information-students/information-vet-fee-help-students |
| VET Administrative Information for providers Requirements of HESA, administration of VET assistance and financial payments and estimates | VETStudentLoans@dewr.gov.au |
| VET Student Loans - Resources | www.dewr.gov.au/resources/vet-student-loans |
| VFH - VSL Payments VET FEE‑HELP and VET Student Loans provider payment enquiries | VFHVSLPayments@dewr.gov.au |
| VSL Tuition Protection VET Student Loans tuition protection enquiries | operations@tps.gov.au |
Higher education contacts
| TCSI subject matter description | Contact details |
|---|---|
| Administrative Information for Higher Education Providers Requirements of HESA, administration of HELP and financial payments and estimates | HELP.Policy@education.gov.au |
| Commonwealth Grant Scheme (CGS) Enquiries relating to CGS funding and Commonwealth supported places, grandfathered students, professional pathways, Nuclear Powered Submarine Student Pathways, and special courses | CGS@education.gov.au |
| Commonwealth Prac Payment team Enquiries relating to the Commonwealth Prac Payment program, including Estimates, Progress, and Reconciliation Reports | CommonwealthPracPayment@education.gov.au |
| Commonwealth Scholarships Indigenous Student Success Program (ISSP) Commonwealth Scholarship initiatives | ISSP@niaa.gov.au |
| eCAF System Higher education enquiries relating to the online system students use to request a HELP loan (Table A, B and private higher education providers) | HEenquiries@education.gov.au |
| FEP Commonwealth Grant Scheme (CGS) enquiries relating to EFTSL estimates collections and payment calculations and reconciliations | FEP@education.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) | FEE-HELP@education.gov.au |
| HELP loans Enquiries relating to the HELP scheme | HELP.Policy@education.gov.au |
| Higher Education Tuition Protection Higher Education tuition protection enquiries | operations@tps.gov.au |
| Needs-based Funding, Outreach Funding Enquiries relating to the Needs-based Funding and Outreach Funding programs | EquityPrograms@atec.gov.au |
| Research Block Grants Enquiries relating to the Research Training Program (RTP) or the Research Support Program (RSP) | RBGrants@education.gov.au |
| Student Learning Entitlement (SLE) Enquiries relating to the SLE policy, including the SLE Management System in TCSI, processing of Vertical Double Degrees and the SLE reports in TCSI Analytics | StudentLearningEntitlement@education.gov.au |
| Student Services and Amenities Fee (SSAF) and SA-HELP Enquiries relating to SSAF and SA-HELP | SSAF@education.gov.au |
| Unipay Institutional payments | unipay@education.gov.au |
| University Statistics Requests for statistics relating to the provision of higher education at all Australian institutions | University-Statistics@education.gov.au |
PIR contacts
| TCSI subject matter description | Contact details |
|---|---|
| Tertiary Education Quality and Standards Agency collections team Contact for scope and timing of TEQSA provider information requests and administrative queries. | providerenquiries@teqsa.gov.au |
[UPDATED 29 April 2026]