TCSI project team
| Physical Address 50 Marcus Clarke St Canberra ACT 2601 |
Postal Address GPO Box 9880 Canberra ACT 2601 Location Code: C50MA7 |
| Email Support | TCSIsupport@education.gov.au |
Other contacts
VET contacts
| Contact type | Contact details |
|---|---|
| eCAF System Enquiries relating to the online system students use to request a VET Student Loan and VET or DUAL (non table A and B) provider enquiries | VETStudentLoans@dewr.gov.au |
| Information for VET FEE‑HELP Students | www.dewr.gov.au/vet-student-loans/vet-information-students/information-vet-fee-help-students |
| VET Student Loans - Resources | www.dewr.gov.au/resources/vet-student-loans |
| VFH - VSL Payments VET FEE‑HELP and VET Student Loans provider payment enquiries | VFHVSLPayments@dewr.gov.au |
| VET Compliance Compliance of VET FEE‑HELP and VET Student Loan programs | VETcompliance@dewr.gov.au |
| VSL Tuition Assurance VET Student Loans tuition assurance enquiries | operations@tps.gov.au |
| VET Administrative Information for providers Requirements of HESA, administration of VET assistance and financial payments and estimates | VETStudentLoans@dewr.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) | VETStudentLoans@dewr.gov.au |
Higher education contacts
| Contact type | Contact details |
|---|---|
| Higher Education Research Block Grants Enquiries relating Research Training Program (RTP) and the Research Support Program (RSP) | RBGrants@education.gov.au |
| Higher Education Datamart Access to a range of higher education datasets | UniversityAnalytics@education.gov.au |
| eCAF System Higher education enquiries relating to the online system students use to request a HELP loan (Table A, B and private higher education providers) | HEenquiries@education.gov.au |
| HELP loans Enquiries relating to the HELP scheme | HELP.Policy@education.gov.au |
| Administrative Information for Higher Education Providers Requirements of HESA, administration of HELP and financial payments and estimates | HELP.Policy@education.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) | FEE-HELP@education.gov.au |
| University Statistics Requests for data and department publications | University-Statistics@education.gov.au |
| Unipay Institutional payments | unipay@education.gov.au |
| Financial Estimates and Payments HELP and CGS payments | FEP@education.gov.au |
| Commonwealth Scholarships Indigenous Student Success Program (ISSP) Commonwealth Scholarship initiatives | ISSP@niaa.gov.au |
| Scholarships system related For assistance with the use of the Scholarships system functionality | TCSIsupport@education.gov.au |
| Higher Education Tuition Assurance Higher Education tuition assurance enquiries | operations@tps.gov.au |
PIR contacts
| Contact type | Contact details |
|---|---|
| Tertiary Education Quality and Standards Agency collections team Enquiries relating to the for policy and payments for PIR providers | providerenquiries@teqsa.gov.au |