Contact Us

TCSI project team

Physical Address
50 Marcus Clarke St
Canberra ACT 2601
 

Postal Address
GPO Box 9880
Canberra ACT 2601
Location Code: C50MA7
Telephone Helpline
(02) 6240 7487
Email Support
TCSIsupport@dese.gov.au

Other contacts

VET contacts

Contact type Contact details
eCAF System
Enquiries relating to the online system students use to request a VET Student Loan and VET or DUAL (non table A and B) provider enquiries
VETStudentLoans@dese.gov.au
VET FEE‑HELP - FAQs https://www.employment.gov.au/vet-fee-help-providers
VET Student Loans - FAQs https://www.employment.gov.au/information-vet-student-loans-approved-providers
VFH - VSL Payments
VET FEE‑HELP and VET Student Loans provider payment enquiries
VFHVSLPayments@dese.gov.au
VET Compliance
Compliance of VET FEE‑HELP and VET Student Loan programs
VETcompliance@dese.gov.au
VET Tuition Assurance
VET FEE‑HELP and VET Student Loans tuition assurance enquiries
VETTuitionAssurance@dese.gov.au
VET Administrative Information for providers
Requirements of HESA, administration of VET assistance and financial payments and estimates
VETStudentLoans@dese.gov.au
HELP IT system (HITS)
Administration of student support program policies & HELP IT system (HITS)
VETStudentLoans@dese.gov.au

Higher education contacts

Contact type Contact details
Higher Education Research Block Grants
Enquiries relating Research Training Program (RTP) and the Research Support Program (RSP)
RBGrants@dese.gov.au
Higher Education Datamart
Access to a range of higher education datasets
HigherEDDatamart@dese.gov.au
eCAF System
Higher education enquiries relating to the online system students use to request a HELP loan (Table A, B and private higher education providers)
HEenquiries@dese.gov.au
HELP loan
Enquiries relating to the HELP scheme
HEenquiries@dese.gov.au
Administrative Information for Higher Education Providers
Requirements of HESA, administration of HELP and financial payments and estimates
HEenquiries@dese.gov.au
HELP IT system (HITS)
Administration of student support program policies & HELP IT system (HITS)
HEenquiries@dese.gov.au
University Statistics
Requests for data and department publications
University-Statistics@dese.gov.au
Unipay
Institutional payments
unipay@dese.gov.au
Financial Estimates and Payments
HELP and CGS payments
FEP@dese.gov.au
Scholarships general
Commonwealth Scholarship initiatives and general Scholarships enquiries
scholarships@pmc.gov.au
Scholarships system related
For assistance with the use of the Scholarships system functionality
TCSIsupport@dese.gov.au
(02) 6240 7487