Resolving real-time validation errors

What is a Real-Time Validation (RTV) error?

When you submit your data to TCSI, a range of RTV checks are performed to ensure any new data reported is consistent with data that was previously reported.

For example, if you reported that a student is an international student and then tried to report a loan for that student, the system will:

  • recognise the data inconsistency
  • prevent the new data from being stored
  • immediately return an error message to help you resolve the source of the error.

How to identify an RTV error

All RTV errors have an identifier that is 5 digits followed by 6 letters, for example, 10124ENRLOG.

If you receive an error number that does not follow this format, then it is not an RTV error.

For error messages generated by your SMS, please contact your SMS provider.

What is the difference between a 'warning' and 'fatal' RTV?

If you report data that triggers a fatal error, it means that the data you tried to report was not stored in TCSI. You will need to resolve the RTV before you can resubmit your data.

Fatal errors occur when the data submitted is not technically possible or is non-compliant.

For example, trying to report a date of birth that is in the future will trigger fatal error 10204STULOG.

If you report data that triggers a warning error, it means that the data has been stored in TCSI. However, providers are expected to check the data to make sure it is correct.

For example, reporting a student date of birth that indicates that the student is more than 100 years old will return a warning error 10206STUBIZ.

A full list of errors and whether they are fatal or warnings is available in the Validation spreadsheet, as well as each RTV that is published to production being searchable on the website through the main search bar or the validation page. 

How do I resolve RTV errors?

Please use the steps given in the links below to resolve your RTV errors: