The TCSI Tracker displays the current status of TCSI and associated systems. It is updated whenever these statuses change.
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| Environment | Status | Notes |
|---|---|---|
Webservice Alert |
Operating | |
PRODA |
Operating | Please review the expiry dates of your B2B devices and renew the activation periods to ensure PRODA access will continue without disruption. Further information can be found in our PRODA guide. |
B2G APIs |
Operating |
A number of providers experienced a “DHSEIN: Service temporarily unavailable”, “500 – Internal Server Error” or a SYSERROR when using APIs and TCSI Data Entry portal from 9:00 am [AEST] Thursday, 26 June 2025 to 1:30 pm [AEST] Friday, 27 June 2025. This issue is now resolved. Please contact TCSI Support for any further system outages. Please note: The staff verification deadline has been extended until COB Friday 4 July 2025. API system codes follow the National API Standards. TCSI Validation codes are TCSI specific and can be found on the TCSI Validations page. |
TCSI Data Entry |
Operating | A number of providers experienced a “DHSEIN: Service temporarily unavailable”, “500 – Internal Server Error” or a SYSERROR when using APIs and TCSI Data Entry portal from 9:00 am [AEST] Thursday, 26 June 2025 to 1:30 pm [AEST] Friday, 27 June 2025. This issue is now resolved. Please contact TCSI Support for any further system outages. Please note: The staff verification deadline has been extended until COB Friday 4 July 2025. |
TCSI Analytics |
Operating |
Providers may notice an increase in SV00127 notifications starting 17 May 2025. More information can be found on the 16 May 2025 - Production Release Notes located on the January to June 2025 TCSI Release Notes. If you require production data from TCSI, that are not available from TCSI Analytics, please submit a data extract request. |
Production environment |
Operating |
A number of providers experienced a “DHSEIN: Service temporarily unavailable”, “500 – Internal Server Error” or a SYSERROR when using APIs and TCSI Data Entry portal from 9:00 am [AEST] Thursday, 26 June 2025 to 1:30 pm [AEST] Friday, 27 June 2025. This issue is now resolved. Please contact TCSI Support for any further system outages. Please note: The staff verification deadline has been extended until COB Friday 4 July 2025. The next production release will occur on Friday 4 July 2025 and will continue fortnightly thereafter. The regular releases require an outage to TCSI Data Entry and B2G APIs from 8.00am to 10.00am [AEST]. Release notes will be available following a major production release. |
Test environment |
Operating |
The regular deployment outage scheduled for the test environment from 8 am - 9.30 am [AEST] on Tuesday, 1 July 2025, has been extended until Friday, 4 July 2025 in order to complete work in the backend. We will update the tracker with the end date and time for the outage once it is known. Regular deployments to the test environment are scheduled for 8.00 am – 9.30 am [AEDT] fortnightly on a Tuesday. Providers and TCSI developers can now apply to the test environment by completing the TCSI test account request. Delays may be experienced when assigning CHESSNs and verifying mock TFNs. |