The TCSI Tracker displays the current status of TCSI and associated systems. It is updated whenever these statuses change.
To get notified about system outages, new user guides and other technical advice, subscribe to TCSI website alerts.
| Environment | Status | Notes |
|---|---|---|
Webservice Alert |
Operating |
USI verification will be unavailable due to a planned data migration in the production environment during the following period: Start: 7:00 PM [AEDT], Friday 10 October 2025 No action is required from providers during the outage. TCSI will automatically attempt USI verification nightly once the service resumes for:
The current SSL certificate for the URL proda.humanservices.gov.au will be renewed on Thursday 14 August at 8pm (AEST) on the Gateway F5 load balancers. Please reach out to your vendor to review your system to determine if your trust stores need to be updated with the new root or intermediate certificates associated with the new TLS chain. If your system does not automatically trust the new issuing Certificate Authority, you may need to manually add the certificate to your trust store, especially if you’re using custom trust stores or certificate pinning. Our IT team recommends performing a connectivity check from 9pm onwards following the certificate renewal to confirm continued access. |
PRODA |
Operating |
See Webservice Alert section for upcoming PRODA SSL certificate renewal message. Please review the expiry dates of your B2B devices and renew the activation periods to ensure PRODA access will continue without disruption. Further information can be found in our PRODA guide. |
B2G APIs |
Operating |
See Webservice Alert section for upcoming PRODA SSL certificate renewal message. The TCSI System underwent scheduled maintenance in the production environment that impacted the reporting of VET data during the following period: Start: 8:00 AM [AEST], Wednesday 24 September 2025 The following services are now available for VET/Dual providers:
For further information on what is being released following the scheduled maintenance, please see the TCSI web alert. If you have any questions or concerns regarding these changes, please email vetstudentloans@dewr.gov.au API system codes follow the National API Standards. TCSI Validation codes are TCSI specific and can be found on the TCSI Validations page. |
TCSI Data Entry |
Operating |
A number of providers are experiencing a 00017SYS or an RTV 10024 error when reporting Course on Campus data since Monday, 8 September 2025. We are investigating as a high priority. The TCSI System underwent scheduled maintenance in the production environment that impacted the reporting of VET data during the following period: Start: 8:00 AM [AEST], Wednesday 24 September 2025 The following services are now available for VET/Dual providers:
For further information on what is being released following the scheduled maintenance, please see the TCSI web alert. If you have any questions or concerns regarding these changes, please email vetstudentloans@dewr.gov.au |
TCSI Analytics |
Operating | If you require production data from TCSI, that are not available from TCSI Analytics, please submit a data extract request. TCSI Data Extracts are unavailable following the scheduled maintenance of the TCSI system. All TCSI Data Extracts requests sent before Friday, 12 September 2025 are now expected to be available on the FTP from Wednesday, 17 September 2025. |
Production environment |
Operating |
A number of providers are experiencing a 00017SYS or an RTV 10024 error when reporting Course on Campus data since Monday, 8 September 2025. We are investigating as a high priority. The TCSI System underwent scheduled maintenance in the production environment that impacted the reporting of VET data during the following period: Start: 8:00 AM [AEST], Wednesday 24 September 2025 The following services are now available for VET/Dual providers:
For further information on what is being released following the scheduled maintenance, please see the TCSI web alert. If you have any questions or concerns regarding these changes, please email vetstudentloans@dewr.gov.au The next production release will occur on Friday 7 November 2025 and will continue fortnightly thereafter. The regular releases require an outage to TCSI Data Entry and B2G APIs from 8.00am to 10.00am [AEDT]. Release notes will be available following a major production release. |
Test environment |
Operating |
Regular deployments to the test environment are scheduled for 8.00 am – 9.30 am [AEDT] fortnightly on a Tuesday. Providers and TCSI developers can now apply to the test environment by completing the TCSI test account request. Delays may be experienced when assigning CHESSNs and verifying mock TFNs. |