The TCSI Tracker displays the current status of TCSI and associated systems. It is updated whenever these statuses change.
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| Environment | Status | Notes |
|---|---|---|
Webservice Alert |
Operating | The current SSL certificate for the URL proda.humanservices.gov.au will be renewed on Thursday 14 August at 8pm (AEST) on the Gateway F5 load balancers. Please reach out to your vendor to review your system to determine if your trust stores need to be updated with the new root or intermediate certificates associated with the new TLS chain. If your system does not automatically trust the new issuing Certificate Authority, you may need to manually add the certificate to your trust store, especially if you’re using custom trust stores or certificate pinning. Our IT team recommends performing a connectivity check from 9pm onwards following the certificate renewal to confirm continued access. |
PRODA |
Operating |
See Webservice Alert section for upcoming PRODA SSL certificate renewal message. Please review the expiry dates of your B2B devices and renew the activation periods to ensure PRODA access will continue without disruption. Further information can be found in our PRODA guide. |
B2G APIs |
Operating |
See Webservice Alert section for upcoming PRODA SSL certificate renewal message. The TCSI system will be unavailable due to scheduled maintenance in the production environment during the following period: Start: 6:00 PM [AEST], Tuesday 2 September 2025 During this time, the following services will be unavailable in production:
More information can be found on the TCSI production outage news article. API system codes follow the National API Standards. TCSI Validation codes are TCSI specific and can be found on the TCSI Validations page. |
TCSI Data Entry |
Operating |
The TCSI system will be unavailable due to scheduled maintenance in the production environment during the following period: Start: 6:00 PM [AEST], Tuesday 2 September 2025 During this time, the following services will be unavailable in production:
More information can be found on the TCSI production outage news article. |
TCSI Analytics |
Operating |
The TCSI system will be unavailable due to scheduled maintenance in the production environment during the following period: Start: 6:00 PM [AEST], Tuesday 2 September 2025 During this time, the following services will be unavailable in production:
More information can be found on the TCSI production outage news article. If you require production data from TCSI, that are not available from TCSI Analytics, please submit a data extract request. |
Production environment |
Operating |
The focus of this week's production release was entirely on backend maintenance, enhancements and resolving individual provider issues. The next production release will occur on Friday 29 August 2025 and will continue fortnightly thereafter. The regular releases require an outage to TCSI Data Entry and B2G APIs from 8.00am to 10.00am [AEST]. The TCSI system will be unavailable due to scheduled maintenance in the production environment during the following period: Start: 6:00 PM [AEST], Tuesday 2 September 2025 During this time, the following services will be unavailable in production:
More information can be found on the TCSI production outage news article. Release notes will be available following a major production release. |
Test environment |
Operating |
Regular deployments to the test environment are scheduled for 8.00 am – 9.30 am [AEDT] fortnightly on a Tuesday. Due to a recent security upgrade, TCSI Support are currently unable to provide data extracts from the test environment. We are currently investigating a solution as a high priority. Providers and TCSI developers can now apply to the test environment by completing the TCSI test account request. Delays may be experienced when assigning CHESSNs and verifying mock TFNs. |