Validation error 10694
Verified TFN required for old OS-HELP loan change
Description
Attempt to amend an old OS-HELP loan without a recently verified TFN
Error Logic
If an existing OS-HELP loan has a HELP Debt Incurral Date (E527) more than two years ago and a Loan Status (A130) of ‘committed’ and the student’s Tax File Number (E416) has not been verified in the last 48 hours, then the loan cannot be amended or deleted.
Error Resolution
Please check the HELP Debt Incurral Date (E527) for the loan and Tax File Number (E416) for the student. An OS-HELP loan that has already been transmitted to the ATO and has a HELP Debt Incurral Date (E527) more than two years ago cannot be amended unless the TFN has been verified within the last 48 hours.
If the requested deletion or amendment is needed, please re-attempt this within 48 hours of the student’s TFN being verified by the ATO.
Details
| ITSP Error Code: | 10694 |
|---|---|
| HEP: | Yes |
| VET: | No |
| PIR: | No |
| TAC: | No |
| Rule type: | Fatal |
| Related elements: | |
| Element Name: | Tax file number |
| Packet: |
OS-HELP loan packet 2024 |