||Following the release of TCSI in December 2020 all HELP and student entitlement reports should only be accessed in TCSI Analytics.
The HELP and entitlement reports in HEIMS Online only display data that was accurate as at 10 December 2020, prior to the release of TCSI and the implementation of the new entitlement process (StEME).
Over the December-January holiday period as our department systems have been transitioning to TCSI there have been some interruptions to the updating of the HEIMS Online reports.
The latest submission data is now available from TCSI Analytics. TCSI Analytics is now the source of truth for HELP Loan information.
Partially updated data reports in HEIMS Online
HEIMS Online will continue to show data that has been uploaded through HEPCAT. However it is important to note that your HEIMS Online reports will not include up to date HELP loan information or the result of TFN verification as these processes now occur in TCSI.
Note: Providers that have not yet transitioned to TCSI can continue to use TFN LookUp Report in HEPCAT to verify students TFNs. The TFN LookUp report will continue to display accurate information on students whose TFN and personal details were submitted in the TFN LookUp File in HEPCAT but could not be verified by the ATO.
You can also view your latest data by requesting a data extract. Details are at the bottom of the Transitioning to TCSI page.
TCSI Data Entry will be updated after you have transitioned to TCSI. Your records will not appear in TCSI Data Entry if you are still reporting via HEPCAT.