TCSI Update - 5 September 2025

TCSI Production outage - resolved

Please be advised that the TCSI system has been restored earlier than previously advised, following the scheduled maintenance in the production environment:

Outage started: 9:00 PM [AEST], Tuesday 2 September 2025
Outage ended: 4:00 PM [AEST], Friday 5 September 2025

The following services are now available in production:

• TCSI Data Entry portal
• TCSI APIs (for providers using compatible student management software)
• TCSI Analytics portal
• myHELPbalance

Track Progress and System Status

Updates have also been posted to the TCSI Tracker on the TCSI Support website.

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