Understanding 'safe mode' in TCSI

What is safe mode?

Your organisation will automatically be set to a safe mode in TCSI once HEPCAT is closed for onboarding to TCSI.

While you are in safe mode, TCSI will not send your students' HELP loans data to the Australian Taxation Office (ATO).

This will reduce any unnecessary transactions during the transition from appearing in your students' ATO loan statements.

Why are we using safe mode?

Safe mode helps ensure your students receive a 'clean' and up-to-date loan statement from ATO while you transition to TCSI.

Can I report data in TCSI during safe mode?

You can report data in TCSI when you are in safe mode. You will receive an email from TCSI to confirm that you can start reporting data in TCSI.

What is the timeframe for using safe mode?

You can request to exit the safe mode at any time. We anticipate that most providers will use the safe mode for about 2 weeks when reporting their unit enrolment data.

Please advise TCSI when you are ready to exit the safe mode. You will remain in safe mode until we receive your request to exit.

How do I exit safe mode?

When you are ready to exit the safe mode, please advise us at TCSIsupport@education.gov.au.

You will receive a confirmation email once the safe mode has been turned off for your organisation.

Need help?

For further information or any questions, please contact TCSIsupport@education.gov.au and we will get back to you as soon as we can.